FAQs

FAQ:

 

1. Where is THTG based?

We are based out of Atlanta. We try to work exclusively with direct suppliers/artisans and always prioritize independent artists over companies. As a boutique, our main goal is to offer you something unique that provides a story. We'll post 'Meet The Artist' collections soon; but in the mean time check out our sales!

 

2. What happens if I received the wrong product, or the product is damaged?

Simply send us an email at 'Sales@thehometogo.com' with a picture of the product you received and the reason for the return. We'll then direct you on further steps for refund or replacement.

 

3. Can I have my artwork/product displayed on THTG?

Absolutely! Send us an email at 'Sales@thehometogo.com' and we'll discuss how we can work together.

 

4. I'm missing part of my order.

Because THTG works with multiple artisans and creators, It's not uncommon for your order to be split into multiple shipments. Most orders are delivered to the customer doorstep within 10 days of placing their order. Feel free to reach out to 'Sales@thehometogo.com' with any questions.

 

5. How long should I wait for shipping?

A majority of our products are made-to-order or handmade. Most orders arrive within 10 days of placing your order. We do our best to keep you updated on shipping status. Feel free to contact us at 'Sales@thehometogo.com' with any questions about your order.

 

6. Can I cancel my order?

Sure! As long as you have not received the fulfillment email (AKA shipping tracking number), meaning we have not yet processed your order yet.

If you have received your tracking number and would still like to cancel the order, contact 'Sales@thehometogo.com' and we'll be able to assist your directly.

 

7. How do I contact THTG?

We'd love to hear from you! Send us an email at Sales@thehometogo.com; or give us a call at 678-416-2813.